Frequently Asked Questions

We understand that you may have several questions about creating a website for your business, and we are here to answer all of them. Many business owners want a professional looking website but don’t know where to start. Here you will find the most frequently asked questions (FAQ) from other customers about web design, web hosting, and other information. It is important to us that we provide you with all of the information you need. If you can’t find an answer to your questions here, please contact us by phone 317.850.7583 or by email help@indianawebsolutions.com.

Here at i.Web, we believe that your website is an extension of your business. This means that your website and its contents is yours and yours alone. You own the domain name and the code behind the website. We take customer privacy and confidentiality very seriously and we will never share any information among other clients that choose us as the hosting provider.

All of our hosting plans are billed out annually in January. The bill contains the entire calendar year of hosting and if any changes occur, you will be completely reimbursed. The annual billing cycle is the most convenient and easiest option for our clients and it allows them to concentrate on their business and customers.

Of course! At any point in time, you can upgrade or downgrade to a hosting plan that best suits your needs. Our hosting plans are billed annually and if you decide to change to a different plan you will be reimbursed or charged the difference between the two plans. We understand the needs of your business can change, and we want to provide you with hosting options that can grow with your business.

Web hosting refers to a service that puts your website on the Internet. In other words, it makes your website available to your customers. All websites on the internet today use a hosting provider. A web host is a server or computer that serves web pages to your customers and it is required for your website to run. The host provides computer space for your website and an internet connection. Our hosting plans offer flexible options that allows you to choose the best hosting solution for your website.

We offer three hosting plans that can be tailored to your specific needs. Below is a detailed explanation of each.

Personal – $15 month
The Personal hosting plan is for those individuals that are not considered a business and would like to host a website with one to three pages. This plan is ideal for those who will not have a high traffic site and for those looking for a simple hosting provider.

 

Business – $30 month
The Business plan is for small to medium size businesses that are looking to promote their products and services. This plan is for those businesses with five to seven pages within their website and those looking for business class email and security.

 

Corporation – $45 month
The Corporation plan is for large or ecommerce businesses that have eight or more pages within their website. This plan is for those businesses who need to encrypt their website through the use of a SSL certificate and those who need more space and databases.

 
We have a hosting solution that can fit your needs and requirements. If you need a custom or hybrid hosting solution, let us know. We offer the best industry standard hosting solution that ensures your website will be fast and secure. For more information about our hosting solutions click HERE

We realize that the requirements for your website will evolve as we discuss the details and the design process is underway. During the development phase the website will change and evolve; you will work closely with our design team to suggest improvements and enhancements to the site to make it work better. If you don’t have any content for your website that’s okay too, we can help with that. We have created some amazing websites for clients that didn’t know where to start or what they wanted. In the design process, the planning phase is setup in such a way that makes it easy for us to gather the requirements and find out what you need in your new website. It is a fun and stress free process!

Of course! You will have complete creative control during the design process of your new website. Early in the design process we will ask you what you are looking for in a website and how you want it to work. Have an idea or want us to change something, just let us know. We take a hands-on approach when creating a new website which means you will have a say in how your website looks and how you want your customers to use it.

YES, all of our designs that we create are considered responsive. Responsive design is a way to create a website that “responds” or resizes itself depending on the type of device it is being viewed on. This could be a large computer screen, a laptop, 10 or 7 inch tablet, or even a 4 inch smartphone screen. With more and more customers using their tablets or smartphones to view content on the web, you can rest assure that your website will look great across all devices.

If you have one of our hosting plans, we will provide unlimited website updates to you at NO EXTRA CHARGE. One of the burdens of owning a website is keeping it up-to-date. We take the burden of maintaining your website for you so that you can concentrate on your business and customers. All you have to do is email or call us with the changes you want to make and we’ll take care of the rest.

If there is a step in the design process that needs clarification, please don’t hesitate to contact our support team by phone: 317.850.7583 or by email: support@indianawebsolutions.com OR even easier use our contact form by clicking HERE. There is no such thing as a bad question and maybe we need to explain one of our design processes better. Either way, we are here to answer any and all of your questions about working with us.

It is important to us that we create a website that you can be proud to show your customers. If you are unhappy with the look and feel of your new website, let us know. We will then make any and all changes to the site until you are completely happy with it at NO ADDITIONAL COSTS. If you decide you do not want the website, then your money will be returned to you guaranteed. We take all measures to ensure that you will receive the best possible website for your business!

The length of time it will take for us to create your website from start to finish will depend on your needs and requirements. The majority of the websites we create usually takes around 2-4 weeks. Once we have a better understanding of what you are looking for in a website, we will then be able to give you an estimated completion date. We understand how important a website is for your business and we strive to accommodate all requirements and timelines.

We take care of all costs and registration fees for your domain name. All you have to do is tell us what you want your website address to be called, i.e. www.yourcompany.com, and we’ll take care of the rest. When your domain name comes up for renewal, we’ll take care of that for you as well. This allows you to focus on your business while we focus on keeping your website up and running.

Absolutely not! There are two fees associated with creating a new website, the development fee and an annual hosting fee. There are no setup fees, or any extra cost once your website is completed. The only annual recurring fee will be the hosting plan. It doesn’t get any more simpler than that!

If you ever need help with your website or have a general question we are here to help.
Below is our contact information.

General questions or concerns
info@indianawebsolutions.com
 
Support and website questions
support@indianawebsolutions.com
 
Support Telephone Number
317.850.7583
 
If you would like to get in touch with us. Click HERE and you will be taken to our contact form.

In order for your website to be available to your customers, you will need a hosting solution. A host is a server or computer that is always powered on and it allows your website to be available to your customers to view. We have three hosting packages that are tailored to different needs but typically most of our clients fit into the “Business” category. This category is $30 dollars per month and is billed annually. Click HERE to learn more about our available hosting plans and see which one is best for you.

The development fee will be due after the website is finished and that you are completely satisfied with your new website. This is during the Launch Phase of the design process. You will be invoiced the development and hosting fees once the website is live. It is important to us that you like your new website and that it is something that you can be proud of to show your customers.

The development cost for creating a custom website based on your needs will vary. A basic website which includes roughly five to six pages will have a total cost of $500. There is no setup fees or hidden cost. We have a simple and straight forward price structure so that you will always know what to expect. Click HERE for more information about our web development packages that we offer.

You may believe your business cannot benefit from having a website or that a website is not within your budget. These are common misconceptions. A website gives your business credibility. With more and more customers today using the internet to find the products or services they need, a website provides your business with the ability to sell products and provide information to your customers. Studies have shown that customers are more likely to buy products or services from a business that has a professional looking website compared to those who don’t. Are you losing customers to your competitors by not having a website? Even if you are a very small business, we have affordable development packages that makes having a custom made website easier then ever. You work hard for your business, and it deserves a first-class website. Click HERE to get started today!

We have created six easy steps in the development and design process for your new website. It is a simple and easy to understand process where the information is provided to you up front so that you can know what to expect from start to finish. There is no fine print or hidden costs. Each step will be explained to you in a simple non technological way. Here at i.Web, it is important to us that you have joyful and stress free experience. A new website for your business is an exciting time and the path to get there should be the same. Click HERE to learn more about what you can expect when working with us.